Refund policy

WHAT IS OUR RETURN POLICY?

  • We do not have a refund policy. All returns are processed as store credit only. 

  • Sale items are eligible for store credit only.

  • All items must be in their original condition; unworn, unused, unwashed, with the return tags still attached. All returns are accepted at the discretion of our team. Any item/s returned without their returns tag, will not be accepted.

  • The return shipping cost is the responsibility of the customer, we do not refund the cost of shipping.

  • Returns/Exchange must be initiated within 7 days of the delivery date.

  • The items must be returned to our warehouse before the return for credit or exchange can be issued.

  • WUJI cannot be held liable for the loss of garments being returned. 

  • Garments that have incurred any makeup stains or that smell of perfume or any other scent will not be accepted. Hence, please take care when trying on the garments.

  • We do not accept any exchanges for items marked as SALE.

  • Only authorised returns will be processed. Any returns sent without authorisation will be refused and it will be the responsibility of the customer to arrange collection of their garment.

Please note, the above returns policy applies to all purchases made via the wearwuji.com website only.

HOW CAN I REGISTER A RETURN/EXCHANGE?

If your return meets our conditions outlined above, please follow the below steps to lodge your request:

  1. Email us the issue you are facing with your product on hello@wearwuji.com

  2. Once your request is approved, we will send an official address where the product can be sent via courier.

  3. Once your return has been received at our Chennai warehouse, our returns team will process it within 3-5 business days. You will receive an email notification once your return has been processed.

Please pack the garment in its original packaging with all the original tags. Please note if we receive the items in any other packaging, we will not be able to accept the return and the package will be sent back. 

Items are eligible for exchange only once.

WHEN WILL MY RETURN BE PROCESSED?

Returns may take up to 5-7  business days from the date of delivery to be assessed and processed by us. Once your return has been processed, you will receive a notification via email with the store credit.

The credit amount for returns apply to the purchase price of the garments only. Please note that shipping charges are non-refundable. Store credit notes are valid for 12 months from the date of issue.

WHAT IF I RECEIVED A FAULTY / INCORRECT ITEM?

We sincerely apologise for any inconvenience caused by receiving a faulty garment. Our warehouse team do ensure all items are subject to a quality control prior to dispatch. 

In the unlikely case that you do receive a faulty, damaged or incorrect item, please contact hello@wearwuji.com with images of the garment so our team can assess further. Please include your order number and any images of the fault/incorrect item and we will work with you to resolve it as soon as possible.

CAN I RETURN A SALE ITEM?

Sales items can be returned for store credit.

DO YOU ACCEPT INTERNATIONAL RETURNS?

Unfortunately we do not accept any international exchanges or returns at the moment.